Terms and Conditions

Man with Van St Johns Wood Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van St Johns Wood provides removal and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions the following words have the meanings set out below:

1.1 "Company" means Man with Van St Johns Wood providing the removal and related services.

1.2 "Customer" means the individual, business, or organisation booking the services.

1.3 "Services" means any removal, transport, man and van, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, belongings, furniture, boxes, or possessions moved, transported, or handled by the Company.

1.5 "Service Address" means the collection and delivery addresses notified to the Company at the time of booking.

1.6 "Contract" means the agreement between the Customer and the Company incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers within its operating area, including local moves, regional journeys, and, where agreed, longer distance transport.

2.2 The Services may include loading, unloading, transport of Goods, and, where agreed in advance, additional services such as packing, furniture disassembly and reassembly, and arrangement of items within the property.

2.3 Any Services provided are strictly limited to those agreed at the time of booking. Additional work requested on the day may be accepted at the Company’s discretion and may be subject to additional charges.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing all relevant details, including collection and delivery addresses, access conditions, volume and nature of Goods, preferred date and time, and any special requirements.

3.2 The Customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. The Company will rely on the information provided to estimate time, manpower, vehicle size, and price.

3.3 A booking is only confirmed when the Company has issued a confirmation, which may include a reference or booking number, and, where required, has received any applicable deposit or prepayment.

3.4 The Company reserves the right to refuse or cancel any booking where it reasonably considers the work to be unsafe, unlawful, unsuitable for the vehicle or equipment, or outside its normal scope of services.

4. Pricing and Estimates

4.1 The Company will provide a quotation or estimate based on the information supplied by the Customer. Prices may be given as a fixed price for a described job or as an hourly rate with minimum charges.

4.2 Any quotation is given on the assumption that:

(a) the Customer’s description of the Goods and access is accurate;

(b) there are no unexpected delays caused by factors beyond the Company’s control;

(c) parking is available sufficiently close to the Service Address and any necessary parking arrangements or permissions have been obtained by the Customer.

4.3 The Company reserves the right to amend the price if:

(a) the work differs from the description given at the time of booking;

(b) additional floors, long carrying distances, or access difficulties are encountered;

(d) waiting time is incurred due to delays not caused by the Company.

4.4 All prices are quoted in pounds sterling and, unless otherwise stated, are exclusive of congestion charges, tolls, parking charges, and other third-party fees, which will be added to the final invoice where applicable.

5. Payments

5.1 The Customer must pay the charges due under the Contract in accordance with the agreed payment terms. Payment may be required in full in advance, on completion, or partly in advance and partly on completion, as specified in the booking confirmation.

5.2 The Company accepts payment by the methods communicated to the Customer at the time of booking. The Company is under no obligation to release Goods or complete delivery until cleared payment has been received where advance payment is required.

5.3 Where Services are charged on an hourly basis, the charging period starts at the agreed arrival time or the actual arrival time if earlier access is requested and accepted, and continues until completion of the Services at the final destination, subject to any minimum charge specified.

5.4 If payment is not made when due, the Company reserves the right to charge interest on the outstanding amount at the statutory rate and to recover any reasonable costs incurred in enforcing payment, including administrative and legal costs.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend the booking by notifying the Company within the timeframes set out in this clause.

6.2 For cancellations made more than 48 hours before the scheduled start time, any deposit paid may be refunded or credited at the Company’s discretion, less any non-recoverable costs.

6.3 For cancellations made within 24 to 48 hours of the scheduled start time, the Company may retain all or part of the deposit and may charge a reasonable cancellation fee to cover loss of reserved time and resources.

6.4 For cancellations made less than 24 hours before the scheduled start time, the Company reserves the right to charge up to 100 percent of the estimated price.

6.5 Amendments to the booking, including changes to date, time, addresses, or scope of work, are subject to availability and may result in revised pricing. The Company is not obliged to accommodate changes if resources are no longer available.

6.6 The Company may cancel the Contract or suspend Services if:

(a) the Customer fails to make payments when due;

(b) the Company reasonably believes that providing the Services may pose a risk to health, safety, or property;

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been agreed;

(b) obtaining all necessary permissions for parking, access, loading, and unloading at each Service Address;

(c) ensuring that driveways, entrances, stairways, lifts, and corridors are clear and suitable for the safe movement of Goods;

(d) being present or represented at the collection and delivery addresses during the move to provide instructions and accept delivery.

7.2 The Customer must notify the Company in advance of any Goods that are fragile, of high value, or require special handling, and of any items that may be hazardous or restricted.

7.3 The Customer must not request the Company to transport any items that are unlawful, explosive, corrosive, flammable, or otherwise dangerous. The Company may refuse to handle such items and may remove them from the vehicle if discovered.

8. Access and Parking

8.1 The Customer must ensure adequate access for the Company’s vehicles to park and load or unload safely and legally at each Service Address.

8.2 Any parking fees, permits, fines, or penalties incurred due to insufficient or incorrect information provided by the Customer may be added to the final invoice.

8.3 The Company will not be liable for delays or additional time charges arising from poor access, lack of parking, or restrictions not disclosed at the time of booking.

9. Liability for Loss and Damage

9.1 The Company will take reasonable care in handling and transporting the Customer’s Goods. However, the Company’s liability is limited as set out in this clause.

9.2 The Company will not be liable for:

(a) loss or damage arising from inaccurate or incomplete information provided by the Customer;

(b) damage to Goods that are inadequately packed by the Customer or a third party;

(d) pre-existing damage, defects, or wear and tear;

(e) loss or damage arising from acts or omissions of the Customer or persons acting on the Customer’s behalf;

(f) indirect or consequential loss, including loss of profit, revenue, or anticipated savings.

9.3 The Customer should remove and carry separately any fragile, valuable, or irreplaceable items such as jewellery, money, important documents, antiques, artworks of special value, and electronic data. The Company will not be liable for loss of or damage to such items unless expressly agreed in writing in advance.

9.4 Where the Company is found liable for loss of or damage to Goods, liability will, to the fullest extent permitted by law, be limited to the reasonable cost of repair or replacement, taking into account age, condition, and depreciation, and subject to any overall limit specified in the booking confirmation.

9.5 The Customer must inspect the Goods and property as soon as reasonably practicable on completion of the Services and must notify the Company in writing of any visible loss or damage within 48 hours. For non-visible loss or damage, notification must be made as soon as reasonably practicable and in any event within seven days of completion.

10. Damage to Property

10.1 The Company will make reasonable efforts to avoid damage to property, including walls, floors, staircases, doors, and fixtures.

10.2 The Company will not be liable for damage to property where the Customer has requested the Company to attempt to move items through spaces that are clearly too small or where movement is likely to cause damage, and the Customer has been advised of this risk.

10.3 Any claim for damage to property must be notified to the Company in writing within 48 hours of completion of the Services and supported, where possible, by photographs and details of the circumstances.

11. Waste and Disposal Regulations

11.1 The Company operates in accordance with applicable waste and environmental regulations. The Company is not a general waste removal contractor unless this is specifically agreed.

11.2 The Company will not transport or dispose of hazardous waste, controlled waste, or items classified as restricted under applicable regulations.

11.3 Where the Company agrees to remove items for disposal, it will do so only for non-hazardous items and may charge additional fees for transport and disposal.

11.4 The Customer is responsible for ensuring that any items presented for disposal are lawful to dispose of and do not include hazardous substances, electrical waste requiring specialist treatment, or items subject to specific disposal controls.

11.5 The Company reserves the right to refuse any items that it reasonably believes breach waste regulations or pose a risk to health, safety, or the environment.

12. Delays and Events Beyond Our Control

12.1 The Company will use reasonable efforts to meet agreed dates and times but cannot guarantee exact arrival or completion times.

12.2 The Company will not be liable for any delay or failure to perform the Services where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to severe weather, traffic disruptions, accidents, road closures, breakdowns, strikes, or acts of third parties.

12.3 In the event of significant delay, the Company will, where reasonably practicable, keep the Customer informed and take reasonable steps to minimise disruption.

13. Insurance

13.1 The Company maintains insurance as required by law and in accordance with its business needs.

13.2 The Customer is encouraged to maintain adequate insurance cover for their Goods during removal and transit, particularly for high value or special items. The Company’s liability remains limited as set out in these Terms and Conditions.

14. Complaints

14.1 If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible so that issues can be investigated and, where appropriate, rectified.

14.2 Complaints relating to loss, damage, or service issues should be made in writing, providing full details, within the time limits set out in these Terms and Conditions.

14.3 The Company will review any complaint in a timely manner and will respond with its findings and any proposed resolution.

15. Data Protection

15.1 The Company will collect and process personal information about the Customer for the purposes of managing bookings, providing Services, handling payments, and dealing with queries or complaints.

15.2 The Company will take reasonable steps to keep personal information secure and will not share it with third parties except where necessary to perform the Services, process payments, comply with legal obligations, or with the Customer’s consent.

16. General Provisions

16.1 These Terms and Conditions, together with any written quotation or confirmation provided by the Company, constitute the entire agreement between the parties and supersede any prior discussions or representations.

16.2 If any provision of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

16.3 The Customer may not assign or transfer their rights or obligations under the Contract without the Company’s prior written consent.

16.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any Contract between the Company and the Customer shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Man with Van St Johns Wood or allowing Services to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.