Privacy Policy
Man with Van St Johns Wood Privacy Policy
This Privacy Policy explains how Man with Van St Johns Wood collects, uses, stores, shares, and protects personal data relating to our customers and prospective customers in the St Johns Wood area. It also explains your rights under the UK General Data Protection Regulation and any directly applicable EU data protection laws. This Privacy Policy applies to all Man with Van St Johns Wood customers and individuals who contact us or use our services in the St Johns Wood area.
Who We Are
Man with Van St Johns Wood is a local transport and moving service provider operating in and around the St Johns Wood area. For the purposes of applicable data protection laws, we act as the data controller in respect of the personal data that we collect and process about you in connection with our services.
Personal Data We Collect
We collect and process a range of personal data to provide our services and manage our business. The types of data we may collect include:
Identification and contact details such as name, address, service address, billing address, and general location details in St Johns Wood and surrounding areas. We may also collect communication preferences and general enquiry details when you contact us.
Booking and service information such as date and time of your move or transport booking, description of items to be moved, collection and delivery addresses, access information, special instructions, and any related correspondence regarding your booking.
Payment and billing information such as billing name and address and details about the payment method used. Actual payment card details are processed by our chosen payment processors and are not stored by us where we use third party payment services.
Communications and records such as messages, feedback, complaints, and any other communications you send us by phone, message, or other channels. We may also keep notes relating to discussions that help us manage your booking and provide our services safely and efficiently.
Technical and usage information such as basic device or browser information and how you interact with our online content if we operate a website or online booking form. This may include log data and usage statistics collected through cookies or similar technologies where used and where permitted by law.
How We Collect Your Data
We collect personal data directly from you when you make an enquiry, request a quote, place a booking, or communicate with us by phone or other channels. We may also collect data when you interact with our online content, complete forms, or respond to our communications.
In some cases, we may receive limited information about you from third parties, for example where another person makes a booking on your behalf or provides your details as a contact for access or delivery at a property.
Lawful Basis for Processing
We rely on the following lawful bases under data protection law to process your personal data:
Contract: We process personal data where it is necessary to enter into or perform a contract with you, such as to provide moving and transport services, manage bookings, process payments, communicate about your booking, and provide customer service.
Legal obligation: We may process personal data where it is necessary to comply with legal or regulatory obligations, including record keeping, tax, and accounting requirements, and responding to lawful requests from authorities.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This may include managing and improving our services, preventing fraud, ensuring the safety of our staff and customers, handling queries and complaints, and maintaining business records.
Consent: In limited circumstances, we may rely on your consent, for example for certain types of marketing communications or specific optional features. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use your personal data to deliver and manage our services and to run our business. This includes:
Processing enquiries and providing quotes for moving or transport services in the St Johns Wood area.
Managing bookings, scheduling vehicles and staff, and coordinating collection and delivery at your addresses.
Processing payments and handling billing, invoicing, refunds, and related financial administration.
Communicating with you about your booking, answering questions, and providing customer support before, during, and after your move.
Maintaining records of bookings and services for business, tax, and accounting purposes.
Improving and developing our services, understanding demand in the local area, and handling feedback, comments, or complaints.
Protecting our rights, property, safety, and those of our customers and staff, including the prevention and detection of fraud or other unlawful activity.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet legal, accounting, or reporting requirements. This means:
Booking and service records are generally kept for a period that allows us to handle any queries, disputes, or legal claims relating to the service provided and to comply with statutory retention obligations.
Financial and invoicing records are retained for the period required by tax and accounting laws.
Marketing and contact details used for optional communications are kept until you object to such processing or withdraw consent, or until we decide to delete the data as part of routine housekeeping.
When data is no longer needed, it will be securely deleted, anonymised, or otherwise removed from our systems in a way that respects your privacy.
Sharing Your Personal Data and Processors
We do not sell your personal data. We may share your information with selected third parties where necessary for the purposes described in this Privacy Policy, including:
Service providers and data processors that support our operations, such as payment processors, booking and scheduling tools, accounting or invoicing services, and IT or cloud storage providers. These third parties are only permitted to process your data on our instructions and must protect it in accordance with data protection law.
Professional advisers such as accountants or legal advisers where necessary for business governance, financial management, or in connection with legal claims.
Public authorities or law enforcement where we are required by law or where it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our customers or others.
If we use service providers outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your data remains protected, including using recognised transfer safeguards where required by law.
Data Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to personnel and processors who need it for legitimate business purposes, using reasonably secure storage solutions, and maintaining appropriate safeguards tailored to the nature of the data and risks involved.
Your Data Protection Rights
As an individual in the St Johns Wood area whose personal data we process, you have a number of rights under data protection law. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive information about how it is processed.
Request correction of inaccurate or incomplete personal data that we hold about you.
Request deletion of your personal data where there is no longer a lawful basis for us to continue processing it.
Request restriction of processing where you contest the accuracy of the data, where processing is unlawful, or where you have objected and we are considering your request.
Object to processing carried out on the basis of our legitimate interests, on grounds relating to your particular situation, and object to direct marketing at any time.
Request the transfer of your personal data to you or to another service provider where technically feasible and where applicable.
Where we rely on consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, you can contact us using the details provided to you when you booked our services or as displayed in our usual communications. We may need to verify your identity before responding to your request to protect your personal data.
You also have the right to lodge a complaint with the relevant data protection authority if you believe that we have not complied with data protection laws in our handling of your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we handle personal data. Any changes will apply from the date they are published in the updated policy. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.
Scope of This Policy
This Privacy Policy applies to all Man with Van St Johns Wood customers and individuals who make enquiries or use our services in the St Johns Wood area. By engaging with our services or contacting us, you acknowledge that you have read and understood this Privacy Policy as it applies to the collection and use of your personal data.
