Man With Van Stjohnswood - UK Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Stjohnswood provides domestic and commercial transport, lifting, loading, unloading, and related moving services within the UK. By requesting a booking, you agree to be bound by these terms. Please read them carefully before confirming any work. These terms are designed to be fair, clear, and consistent with applicable UK consumer and business law.

1. Definitions and scope In these Terms, ???we??�, ???us??�, and ???our??� refer to the service provider operating under the name Man With Van Stjohnswood. ???You??� and ???your??� refer to the customer, client, or person making the booking. ???Services??� means any van transport, collection, delivery, loading, unloading, item movement, or other agreed assistance provided by us. These terms apply whether the work is booked by phone, email, online enquiry, or any other accepted method.

2. Acceptance of terms A booking request does not become a confirmed service until we have accepted it and, where required, received any deposit or prepayment. By confirming a booking, you acknowledge that you have authority to do so and that all information provided is accurate and complete. If you book on behalf of another person or business, you remain responsible for payment and compliance with these terms unless we have agreed otherwise in writing.

3. Booking process Our booking process is intended to be straightforward. You may request a quote by providing details such as collection and delivery addresses, access conditions, item size and quantity, preferred date and time, and any special handling requirements. The quote is based on the information supplied at the time of enquiry. If the actual job differs from the description, the price, timing, or vehicle allocation may change.

We may ask for photographs, approximate weights, inventory lists, or other information to help us assess the service accurately. It is your responsibility to disclose anything relevant that may affect the work, including stairs, narrow access, parking restrictions, long carries, assembly or disassembly needs, fragile items, or hazardous goods. Failure to provide accurate details may result in delays, refusal to proceed, or revised charges.

4. Confirmation and scheduling Once a booking is accepted, we will confirm the agreed date, time window, service type, and pricing basis. Any stated arrival time is an estimate unless we have expressly agreed a fixed appointment. Traffic, weather, access issues, or preceding jobs may affect timing. While we will use reasonable efforts to attend as arranged, we are not liable for minor delays outside our control, provided we keep you informed where practicable.

5. Payment terms Payment terms will be specified at the time of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the service, immediately upon request, by the method accepted by us. For some bookings, we may require a deposit, partial prepayment, or full advance payment. Any deposit secures the date and covers administrative and scheduling costs.

All quoted prices are based on the scope stated at booking and may be subject to adjustment if the service changes, if additional labour is required, or if waiting time, parking costs, congestion charges, tolls, or other agreed disbursements apply. If a job takes longer than expected because of incomplete information, inaccessible premises, or additional items not declared in advance, extra charges may apply at the rate notified to you or, if none is notified, at a reasonable market rate.

6. Late or failed payment If payment is not made when due, we may suspend further services, retain goods where lawful, and recover any reasonable costs associated with collection or enforcement. Interest may be charged on overdue sums in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or otherwise at the statutory rate permitted by law. You are responsible for all bank charges, failed payment fees, and reasonable recovery expenses arising from your non-payment.

7. Cancellations and rescheduling You may cancel or reschedule a booking by giving reasonable notice. The amount of notice required may vary depending on the scale of the job, vehicle allocation, staffing, and whether a deposit has been paid. If you cancel after we have committed resources, travelled to site, or begun the job, you may be charged a cancellation fee or the full booking amount if the work cannot reasonably be reallocated.

If we need to cancel or reschedule because of vehicle breakdown, severe weather, staff illness, safety concerns, or other events beyond our control, we will use reasonable efforts to offer an alternative time or date. Where a deposit has been paid for a service we cannot deliver, we will refund the unused portion, unless the cancellation was caused by your breach of these terms, inaccurate booking information, or access problems you failed to disclose.

8. Customer obligations You must ensure that the premises, items, and access routes are ready for the agreed service. This includes arranging parking where necessary, protecting floors or walls if required, removing obstacles, securing pets, and ensuring someone with authority is present if needed. You must also ensure that all items are properly packed unless we have explicitly agreed to provide packing assistance. We are not responsible for damage caused by poor packing, unstable stacking, or defective containers supplied by you.

9. Liability and care of goods We will take reasonable care when handling items and carrying out the service. However, liability is limited to loss or damage caused by our proven negligence or breach of contract. We are not liable for pre-existing damage, ordinary wear and tear, inherent defects, inadequate packaging, or damage resulting from items being too large, too heavy, or unsuitable for the route provided. You should inform us of any fragile, valuable, antique, or high-risk items before the job begins.

Where liability is established, our responsibility will be limited, to the extent permitted by law, to the reasonable repair cost, replacement value at the relevant time, or re-performance of the service, whichever is appropriate and proportionate. We will not be liable for indirect or consequential loss, including loss of profit, loss of business, missed appointments, or emotional distress, except where such exclusion is not permitted by law. Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

10. Insurance We may hold public liability and/or goods-in-transit insurance, but the existence of insurance does not extend our liability beyond these Terms or beyond the cover actually available under the policy. If you require enhanced cover for high-value items, you should arrange your own insurance and notify us in advance. Any claim must be reported as soon as reasonably practicable and supported by evidence such as photographs, receipts, and a written description of the issue.

11. Waste, disposal, and environmental compliance Where our service includes removal, disposal, or loading of unwanted items, all waste regulations apply. We will only remove, transport, or dispose of waste lawfully and in accordance with the Environmental Protection Act 1990, the Waste (England and Wales) Regulations 2011, and any other applicable legislation. We may refuse to collect prohibited, hazardous, or contaminated materials unless prior written arrangements have been made and we are legally permitted to handle them.

You are responsible for declaring the nature of any waste or discarded items before the booking begins. You must not present asbestos, chemicals, oils, gas cylinders, medical waste, batteries, paint, refrigeration units containing refrigerant, electrical waste requiring special treatment, or any item that is unlawful or unsafe to transport without disclosure and prior approval. If undisclosed regulated waste is found, we may stop the job, charge for time and transport already incurred, and report the issue where required by law.

12. Duty of accurate description When arranging a Man With Van Stjohnswood service, you must accurately describe both the goods and the destination. Misdescribed items may create safety risks, cause vehicle overloading, or require additional equipment or labour. We reserve the right to refuse any item that is unsafe, illegal, excessively heavy, inadequately packed, or beyond the agreed scope. Any refusal made on safety or legal grounds will not normally entitle you to a refund if the issue arose from inaccurate or incomplete information.

13. Delays, access, and waiting time If access is delayed because of parking restrictions, building entry issues, lock problems, lack of lift access, or absence of a person authorised to release goods, waiting time may be chargeable. If the delay makes completion impossible within the booked slot, we may treat the booking as a failed attendance and charge accordingly. We are not responsible for missed deadlines caused by circumstances outside our control, including severe traffic, road closures, or third-party interference.

14. Customer property and keys If you provide keys, fobs, codes, or access devices, you do so at your own risk unless otherwise agreed in writing. We will take reasonable care of any property temporarily entrusted to us, but we do not accept responsibility for hidden defects, malfunctioning locks, or access systems. You should ensure all instructions are clear and complete, especially where goods are to be left in a specific room, floor, storage area, or address.

15. Termination and refusal of service We may refuse, suspend, or terminate the service if you act abusively, provide false information, fail to pay, create an unsafe environment, or request work that is unlawful or outside our capability. In such cases, you will remain liable for work already carried out and any reasonable costs incurred. We may also terminate if weather, road conditions, or site conditions make continuation unsafe. Our decision on safety grounds is final at the time of the job.

16. Complaints and dispute handling If you believe there is an issue with the service, you should notify us promptly so we can investigate. Please provide a clear description of the problem, the date of the service, and any supporting evidence. We will review complaints in good faith and, where appropriate, may offer repair, replacement, partial refund, or another reasonable remedy. This does not affect your statutory rights under UK consumer law.

17. Data and privacy We may collect and use personal information necessary to manage bookings, issue invoices, communicate about services, and comply with legal obligations. We will handle your information in line with applicable UK data protection laws. We do not sell customer data. Any data shared with third parties will be limited to what is necessary for payment processing, legal compliance, or service fulfilment.

18. Changes to terms We may update these Terms and Conditions from time to time to reflect changes in law, operational practice, or service structure. The version in force at the time of your booking will normally apply unless a legal change requires an immediate update. Continued use of our services after updated terms are provided will indicate acceptance of the revised terms, to the extent permitted by law.

19. Force majeure We are not liable for failure or delay in performance caused by events beyond our reasonable control. These may include fire, flood, storms, industrial disputes, civil disturbance, epidemic, transport disruption, government action, or infrastructure failure. If such an event occurs, we may reschedule the job, adapt the service, or cancel the booking where continuation is impossible or unsafe.

20. Governing law and jurisdiction These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. If you are a consumer, you may also benefit from mandatory rights under the law of your place of residence where applicable. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales, unless another forum is required by law.

21. Entire agreement These Terms and Conditions, together with any written quotation, invoice, or confirmed booking message, form the entire agreement between you and us regarding the service. If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No waiver or amendment will be effective unless agreed in writing by an authorised representative of Man With Van Stjohnswood.